What age restrictions apply when hiring a Rolo vehicle?
The minimum age to hire is 21. Drivers 21 – 24 are restricted to drive only small to intermediate size cars and incur a $10 per day surcharge. Drivers 21 – 24 are not permitted to drive 12 seater or 8 seater minivans and certain commercial vehicles.

AIRPORT SERVICE? Is the Rolo car at the Airport when an Airport location is requested?
Yes it is. As Rolo is Airport licensed at most airport locations, your Rolo vehicle is conveniently located at the airport on arrival, and simply returned direct to the airport on return of the vehicle.

Do I require a Credit Card to hire a car?
Yes you must provide a valid credit card to hire a Rolo vehicle. The credit card must be in the primary hirers name with his/her signature on the back and name printed on the front. The credit card provider must also present his/her drivers license for adequate id.

Who can drive the car and extra drivers?
You cannot drive unless your name is presented on the vehicle rental agreement, or you have advised Rolo staff that an additional driver needs to be added.

Additional drivers are not charged on standard size cars or wagons (except Tarago), however, due to insurance policies we must charge $2.20 per day per additional driver on Minibuses, 8 Seaters, Commercial Vehicles and Trucks.

If you have not presented the drivers license details at collection of vehicle, you are able to phone through the drivers license details.

What are Rolo’s Rental Terms and Conditions?
Click here for a full copy of Rolo’s Rental Terms and Conditions.

Where can I travel in a Rolo Rent A Car?
You are permitted to drive on all gazetted sealed roads within our Rental Terms and Conditions. Unsealed roads and above snow line regions are not permitted.

Do I need a special license to drive Minibuses or Commercial Vehicles?
Our 12 seater minibuses and all commercial vehicles, including our 3 Tonne trucks are driveable with a standard car license. 25 Seaters require the driver to hold  a Light Ridged or MR license.

Method of Payment.
Rolo accepts all major credit cards. Visa, Matercard, Amex, Diners, Bankcard, JCB. Travellers Cheques, Eft Pos and cash are accepted*. Amex and Dineers incur a 2.2% surcharge.

*With payment by travellers cheques, Eft Pos or Cash, Rolo reserves the right to pre authorise the excess amount on your credit card to ensure capacity of your credit card.

Pre-payment may be required on large or mulit-vehicle rentals and during high demand periods.

Credit Card details and forward ID may be required on certain rentals.

How many Kilometres per day am I permitted?

Unless otherwise nominated, your kilometre allowance is an average of 200km per day. I.e. on a 7 day rental your allowance is 1400km total. Generally enough for even the most ambitious traveller. As an example, over this many days (7 days) you may choose to travel 600km on the first day, 600km on the final day and 200km for the 12 days in between.

Extra kilometres are charged at 25c/km thereafter. As a guide - Brisbane - Gold Coast = 80km. Brisbane - Sunshine Coast = 100km. Brisbane - Sydney = 990km. Sydney - Coffs Harbour = 490km. Sydney - Melbourne = 1100km

Am I covered in the event of breakdown or the vehicle becomes disabled?
Click here for information on our comprehensive breakdown assistance.

How is additional time charged?
Rentals are based on 24 hour rental periods. After 24 hours, 59 minutes is provided free. After this 59 period you are charged 1/3 the daily rate per hour up to 3 hours at which time a full day is payable. Additional items purchased such as CDW (Collision Damage Waiver), TPP (Total Protection Package), WHTW (Windscreen, Headlight and Tyre Waiver) and luggage trailers or other options are fully charged after the 59 minute period.

Insurance and Damage Liability Cover
Click here to view all information regarding liability cover.

Baby and Booster Seats and Capsules?
For information on available child seats click here.